Shipping policy

At Elite Charm Co., we want the experience of ordering girls' clothing and tights to be clear from checkout through delivery. This Shipping Policy describes our shipping charges, order preparation practices, delivery estimates, and the steps customers can take when a package is delayed, damaged, or delivered incorrectly.

1. Shipping Rates

Our standard shipping charges are:

Orders of $10.00 or more: Free shipping.

Orders under $10.00: $5.99 shipping fee.

Applicable shipping charges will be displayed during checkout before an order is finalized.

Unless a promotion expressly provides otherwise, the $10.00 threshold is based on the merchandise subtotal before applicable taxes.

2. Order Processing

After an order is submitted and payment is authorized, it enters the fulfillment process.

Processing time may vary based on inventory, order volume, payment verification, address accuracy, weekends, holidays, and other operational conditions.

Order processing and carrier transit are separate stages. A package may require preparation and dispatch before the carrier's delivery period begins.

3. Delivery Estimates

Delivery estimates displayed on the website or in order communications are estimates unless explicitly described as guaranteed.

Delivery timing may be affected by:

Carrier capacity;
Weather conditions;
Holidays;
Transportation interruptions;
Incorrect or incomplete addresses;
Local delivery restrictions;
Natural disasters; and
Other events beyond our reasonable control.

We will make reasonable efforts to assist customers when significant delivery issues arise.

4. Address Accuracy

Customers are responsible for providing complete and accurate shipping details.

Before checkout, please review the recipient name, street address, apartment or unit number, city, state, and ZIP code.

If you notice an error, email [email protected] as quickly as possible. We will try to assist before dispatch, but an address change cannot be guaranteed after fulfillment begins.

5. Tracking Information

Where tracking is available, it may be provided through the applicable order or carrier system.

Tracking information may take time to activate or display movement after a shipping label is created. Customers should allow reasonable time for the carrier to update its records.

6. Apparel Packaging and Inspection

Girls' clothing and tights may be folded, sealed, or packaged according to the fulfillment method.

Please open packages carefully and avoid using sharp objects in a way that could cut fabric or damage hosiery.

After delivery, inspect the merchandise for visible damage, incorrect items, missing components, or other concerns before washing or wearing it.

7. Damaged Packages or Products

If the parcel or merchandise arrives damaged, please contact us promptly.

Where practical, retain the packaging and provide:

Order number;
Product name;
Description of the problem;
Photographs of the packaging;
Photographs of the affected merchandise; and
Any relevant delivery or tracking information.

We will review the circumstances and determine an appropriate resolution, which may include a replacement, return, refund, or other remedy.

8. Delayed or Missing Shipments

If tracking suggests that a shipment is delayed or missing, contact [email protected].

We may ask you to confirm the delivery address, check common delivery locations, or provide relevant tracking details. We may also review available carrier information before determining the appropriate next step.

9. Returned-to-Sender Packages

Packages may be returned to us because of an incorrect address, incomplete delivery information, refused delivery, failure to retrieve a held parcel, or other carrier-related circumstances.

If a package returns to our fulfillment process, we may contact the customer about reshipment or other available options.

Where permitted by law, additional shipping charges may apply if reshipment is required because of incorrect information supplied by the customer.

10. Shipping and Returns

Return shipping and the handling of returned merchandise are governed by our Return and Refund Policy.

Customers returning merchandise for preference-based reasons may be responsible for return shipping. If an item is defective, damaged, or incorrectly supplied, we will assess the issue and provide an appropriate solution consistent with applicable law.

11. Free Shipping and Promotions

Free shipping applies to qualifying orders under the standard threshold described above. Special promotions may have different requirements when clearly disclosed before purchase.

Any shipping charge that applies to an order should be shown before the customer completes checkout.

12. Circumstances Beyond Our Control

We are not responsible for shipping delays caused by events beyond our reasonable control, including severe weather, natural disasters, carrier interruptions, government actions, transportation disruptions, or infrastructure failures.

This provision does not remove any consumer remedy required by applicable law.