Refund policy

At Elite Charm Co., we believe that children's clothing should combine comfort, practicality, and a little everyday charm. From girls' tights designed to complement dresses and skirts to clothing selected for school, family gatherings, celebrations, and ordinary days, we want customers to feel confident about what they order.

This Return and Refund Policy explains the procedures and conditions for returning merchandise purchased through https://www.elitecharmco.shop/. It is designed to provide clear expectations while accounting for the special considerations associated with children's apparel and hosiery.

Elite Charm Co. is operated by BN MAHAL ESTATES LLC.

1. Return Period

Eligible merchandise may generally be returned within 30 calendar days after delivery, provided that the item meets the conditions described in this Policy.

To qualify for a standard return, merchandise should:

  • Be unworn and unwashed, except for reasonable indoor inspection or fitting where appropriate;

  • Remain clean and in substantially its original condition;

  • Have no stains, tears, snags, excessive stretching, odors, or other signs of use;

  • Include original tags, labels, packaging, and accessories where reasonably available;

  • Not have been altered, repaired, or modified; and

  • Be accompanied by an order confirmation, receipt, or other reasonable proof of purchase.

We encourage customers to inspect their purchases shortly after delivery. Prompt inspection helps identify sizing concerns, missing items, and manufacturing defects before the merchandise is worn or laundered.

2. Returns of Girls' Tights and Hosiery

Tights and hosiery require particular care because they are close-fitting garments that can stretch, snag, or become unsuitable for resale after use.

Customers should inspect tights for the correct size, color, pattern, waistband construction, seams, and visible manufacturing defects before wearing them.

For hygiene and product-condition reasons, tights that have been worn, washed, stretched through ordinary use, stained, snagged, or damaged after delivery may not qualify for a standard change-of-mind return.

Unworn tights may be eligible for return if they remain clean, intact, and in a condition consistent with reasonable inspection.

These conditions do not eliminate any remedy required by applicable law for defective, damaged, or incorrectly supplied merchandise.

3. Returns of Girls' Clothing

Girls' clothing should be inspected for size, fit, color, construction, fasteners, stitching, and other features shown in the product description.

Customers may generally inspect garments and conduct a reasonable indoor fitting before deciding whether to keep them.

Clothing that has been worn for regular activities, washed, stained, torn, altered, or otherwise materially used may not qualify for a preference-based return.

If an item is intended for a special occasion, we recommend checking the measurements and product details as soon as the order arrives rather than waiting until the day the garment is needed.

4. Incorrect, Damaged, or Defective Orders

If an order arrives with a manufacturing defect, shipping damage, missing merchandise, or an item that differs materially from what was ordered, please contact us promptly.

Examples include:

  • Receiving a different clothing item than the one purchased;

  • Receiving the wrong size because of a fulfillment error;

  • Tights with substantial runs or holes present upon arrival;

  • Garments with significant tears or defective seams;

  • Broken fasteners or closures;

  • Missing pieces from a multi-item set; or

  • Material damage that occurred before delivery.

Email [email protected] with your order number, a description of the problem, and clear photographs where relevant.

After reviewing the circumstances, we may offer a replacement, refund, return authorization, or another appropriate remedy.

5. Sizing and Fit

Customers should review the measurements and size information displayed on the applicable product page before ordering.

Children's sizing can vary according to garment design, fabric composition, stretch, cut, and manufacturing specifications. Age-based labels are general references and may not correspond exactly to every child's measurements.

If a customer chooses a size that does not fit as expected, a return may be available under the standard return conditions. For a customer-preference return, return shipping may be the customer's responsibility unless otherwise stated.

6. Color, Fabric, and Appearance

We make reasonable efforts to present product colors and designs accurately. Nevertheless, the appearance of a garment may vary slightly depending on screen settings, lighting, photography, and the physical characteristics of the fabric.

A minor display difference does not necessarily mean that an item is defective. A substantial discrepancy between the product ordered and the merchandise delivered will be reviewed individually.

7. Refund Processing

Once an authorized return is received, we may inspect the merchandise to confirm its condition and eligibility.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear may depend on the payment processor, card issuer, bank, or other financial institution.

Where permitted by law and disclosed in advance, applicable return-shipping expenses for ordinary preference-based returns may remain the customer's responsibility.

We will not apply deductions or conditions that improperly remove a consumer's mandatory legal rights.

8. Exchanges

Exchanges may be offered when inventory and fulfillment arrangements permit.

Customers may request an exchange for another available size, color, pattern, or comparable product. Exchanges are subject to the item's availability and the applicable return conditions.

If the replacement item has a different price, the difference may be collected or refunded as appropriate.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order before it has entered fulfillment or shipment. Once a package has been dispatched, cancellation may no longer be possible, and the ordinary return procedure may apply after delivery.

10. Return Shipping

For a change-of-mind return, including certain sizing or style preferences, the customer may be responsible for return shipping.

When the problem results from an incorrect item supplied by us or qualifying damage or defects, we will assess the circumstances and provide an appropriate solution consistent with applicable law.

Please contact customer service before mailing merchandise when return instructions or authorization are required. Sending an item without the necessary instructions may delay processing.

11. Items That May Not Qualify for Standard Returns

Subject to rights that cannot legally be waived, standard returns may be declined when merchandise:

  • Has been worn beyond reasonable fitting;

  • Has been washed or altered;

  • Shows significant stains, snags, runs, or damage caused after delivery;

  • Has strong or persistent odors;

  • Is missing essential components;

  • Has been damaged through improper care;

  • Is returned outside the stated return period without an applicable legal basis for acceptance; or

  • Is no longer suitable for resale because of its condition.

12. Florida Consumer Protection

Florida Statutes §501.142 addresses retail refund-policy disclosure, including notice requirements for retailers that do not offer cash refunds, credit refunds, or merchandise exchanges. It also provides consequences in specified circumstances when required notice is not given. Our stated return period is intended to provide customers with a clear and accessible explanation of the store's standard return practices. <Cite refs={["turn394904search1"]} />

Nothing in this Policy is intended to exclude or limit a refund, warranty, or other consumer remedy that applicable law requires.

13. How to Request a Return

To begin a return, email [email protected] and include:

  1. Your name;

  2. Order number;

  3. Product name and size;

  4. Date the package was delivered;

  5. Reason for the return;

  6. Photographs of any defect or damage, if applicable; and

  7. Any other reasonable information needed to review the request.

We will review your inquiry and provide the next steps where appropriate.

14. Return Address

BN MAHAL ESTATES LLC
2784 PILLSBURY WAY
WELLINGTON, FL 33414
United States

Please confirm the applicable return instructions before shipping merchandise.

15. Changes to This Policy

We may update this Policy when our merchandise, return procedures, fulfillment arrangements, or legal obligations change. Updates will be published on the website and will be subject to applicable law.

Last Updated: October 10, 2026